Shipping and Delivery

Free shipping is available for many of our products. Take a look through our shipping policies to see the right shipping options for you when you make your order.

• Electronics
  • Free ground shipping on select electronics products
  • Free ground shipping may be available for large orders (Free Shipping Applied in Basket for Qualifying Orders)
  • Certain Products are Excluded from Free Shipping Policies
  • Other charges and fees may apply for certain items shipped by freight

Standard Delivery Option

Standard delivery services include curb delivery, used for heavy and oversized items such as large televisions, large furniture items and large appliances. Standard delivery does not include unpacking, installation, plugging in or removal of debris.

Delivery Time

When you shop with LaptopStore.AE, you'll be getting products shipped from vendors across the globe. Your purchase will arrive in most parts of the UAE within 48 hours. Exact delivery times depend upon product availability and your location's accessibility. For Standard Shipping, you will receive a tracking notification from LaptopStore.AE once your products have been shipped.

Your delivery destination must be readily accessible by delivery trucks. When your order ships, you will receive a tracking number. Small items will be shipped directly to you via parcel service. For larger items, the delivery company will contact you for a time to schedule delivery.

Fraud Protection

If you are paying by credit card and shipping to an address that is not your billing address, please contact your issuing bank to have your shipping destination added as an authorized address on the account. This measure protects your credit safety and deters fraud.

Same Day Direct Delivery

Many Products are available for Same Day Delivery in Dubai, UAE. Look for the “Same-Day Delivery” tag on select items that qualify. Please call +971 58 577 9297 to talk to one of our customer service reps. We will schedule delivery of your items today.

Shipping Outside the UAE

LaptopStore.AE is currently not shipping outside of the UAE.

Back-Ordered Products

A back-ordered product is temporarily out of stock. If an item you have already ordered becomes back-ordered, you will be notified by email. After receiving this email, you may choose to either wait for the back-ordered item or cancel your order.

Damaged Product Return and Exchange Policies and Procedures

When your products arrive, it is essential to inspect them as soon as they arrive. The box and packaging may seem unharmed, but it is still possible there has been damage to the products within. Before signing for your product, check for both external and internal damage. If you have received a defective unit, many manufacturers may require a simple service call to diagnose the issue; we will be happy to assist you with any service issues.

At LaptopStore.AE, we are an authorized retailer for each brand represented on our website. All items come with a full manufacturer's warranty of usually one year. Defective items can be resolved via warranty and will not need to be returned.